Shipping policy

Last Updated: August 27, 2026

We aim to process and ship orders promptly while providing customers with clear information about processing times, delivery estimates, shipping costs, and available carriers.

Shipping Area

Shipping Area: United States

At this time, our standard online shipping service is available within the United States only.

Processing Time

Orders are generally processed within 1–2 business days (Monday to Saturday) after the order is successfully placed and payment has been confirmed.

Processing time refers to the time required to prepare an order for shipment. Processing time does not include carrier transit time.

Orders placed after our daily order cut-off time may be processed on the next business day.

Order Cut-Off Time

Daily order cut-off time: 3:00 PM (GMT-05:00) Eastern Standard Time (New York)

Orders received after 3:00 PM may begin processing on the following business day.

Shipping Time

Transit time is generally 3–7 business days (Monday to Saturday) after the order has been processed and shipped.

Actual delivery times may vary because of carrier delays, weather, holidays, incorrect or incomplete addresses, high-volume periods, or other circumstances outside our control.

Shipping Cost

Standard Shipping: Free

There is currently no standard shipping charge for qualifying orders shipped within our stated United States service area.

If a special shipping charge applies to a particular product or order, that charge will be clearly displayed before the customer completes the purchase.

Shipping Carriers

Depending on the destination, package size, service availability, and fulfillment requirements, orders may be shipped using established United States delivery carriers, including:

  • USPS
  • UPS
  • FedEx

The carrier selected for an individual order may vary.

The shipping carrier and tracking information, when available, will be provided to the customer after the order has been shipped.

Order Tracking

When tracking information is available, customers will receive tracking information through the contact information associated with their order.

Customers can use the carrier's tracking service to monitor the progress of their shipment.

Tracking information may take some time to become active after the package has been handed to the carrier.

Delivery Delays

Delsart Lighting is not responsible for delays caused by circumstances outside our reasonable control, including:

  • Severe weather
  • Natural disasters
  • Carrier service interruptions
  • Holidays
  • High shipping volumes
  • Incorrect or incomplete delivery addresses
  • Events affecting transportation networks
  • Other carrier-related delays

If a package appears to be delayed, customers should first check the tracking information and may contact us for assistance.

Incorrect Shipping Address

Customers are responsible for providing an accurate and complete shipping address during checkout.

If an order has not yet shipped and a customer notices an incorrect address, please contact us as soon as possible at:

We will make reasonable efforts to assist with address corrections before shipment, but we cannot guarantee that an address can be changed after an order has been processed or shipped.

Lost or Damaged Packages

If a package is marked as delivered but cannot be located, customers should first check with household members, neighbors, the delivery location, and the applicable carrier.

If a package arrives damaged, customers should contact us as soon as possible and provide the order number and relevant information or photographs when requested.

We will review the situation and work with the customer and, when appropriate, the shipping carrier to determine the appropriate next steps.

Shipping Policy Consistency

The shipping information displayed on our website, product pages, checkout, and Merchant Center should remain consistent.

Any changes to processing times, delivery estimates, shipping charges, or service areas will be updated when applicable.

Contact Details